Refund Policy

Wallet Top-Ups

Wallet top-ups are non-refundable to the source payment instrument. Wallet balance can be used to book shipments or transferred back to your linked bank account (subject to KYC approval) with a request via support@deliverhub.in. Bank transfers of wallet balance are processed within 7 business days.

Cancelled Shipments

Shipments cancelled before AWB allocation are refunded to your wallet within 24 hours. Shipments cancelled after AWB allocation but before pickup are refunded net of the courier's cancellation charge (usually 10-20% of the shipping cost). Shipments picked up cannot be cancelled — you must initiate a return.

Weight Disputes

If a courier weight-charge dispute is resolved in your favour, the refund is credited to your wallet within 3 business days of settlement.

Subscription Refunds (Growth Plan)

The Growth plan is billed monthly and is non-refundable for the current month. You may cancel from settings — the plan remains active until the end of the current billing cycle, after which no further charges are made.

Enterprise Refunds

Enterprise refunds are governed by the terms of your Master Services Agreement.

Grievance

For refund grievances, contact support@deliverhub.in. We respond within 4 business hours. Unresolved grievances after 30 days can be escalated to grievance@deliverhub.in.